If you want to pause or cancel the service associated with your Adeo POS fiscal cash register (whether it’s a license or device rental), here’s how it generally works:
- Pausing the Service:
Pausing the service can be useful if you want to temporarily stop using the fiscal cash register, for example, during seasonal breaks or temporary business closure.
- Contact Customer Support: The best way is to contact Adeo POS customer support via email or phone and inform them of your request to pause the service.
- Pause Conditions: Check the conditions for pausing the service. In case of a pause, simply notify us by phone or email, and we will temporarily disable the service until you need it again. If you have a rented device, it needs to be returned in order to stop the service and refund your deposit. There are no additional costs, except if the device is returned late, in which case rent will be charged for that period.
- Device Return (if applicable): If you have a rented device, it may need to be returned during the pause and temporarily stop being used.
- Resuming the Service: Once you decide to continue using the service, you can arrange with the Adeo POS team for reactivation.
- Canceling the Service:
If you want to permanently cancel the fiscal cash register service, here’s what you need to do:
- Contact Customer Support: As with pausing, the first step is to contact Adeo POS customer support and inform them of your desire to cancel the service.
- Check Cancellation Terms: It’s recommended to review the cancellation terms and policy, as they may vary depending on the type of service (e.g., monthly subscription or annual license). In some cases, the service can be canceled at the end of the billing period, while in other cases, advance notice may be required.
- Return of the Device: If you have rented a device (e.g., Adeo POS 6, Adeo POS 11, or Adeo POS 14), the device will need to be returned. Check if you need to send the device to a specific return address or follow another procedure.
- Cancellation Period: If you have prepaid for an annual license or have a long-term contract, check for any fees or refund policies if you decide to cancel the service before the contract ends.
- Recommendations and Notes:
- Avoid Sudden Interruptions: If you plan on canceling, notify the Adeo POS team as soon as possible to avoid unnecessary charges or confusion about payments.
- Request Confirmation: After you have paused or canceled the service, ask for confirmation of the action so you have a written record in case of any disputes.
- Refund Policy:
If you’ve already prepaid for a service (e.g., an annual license) and decide to cancel, review the refund policy. Usually, refunds are made according to the terms in the contract, but in some cases, you may not be eligible for a refund for the unused period.